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Product Return Policy

In case of any dissatisfaction, manufacturing or packaging defect, customers/Distributors can return/exchange the product. The customers/Distributors must contact the Distributor/Company from whom they had purchased the same, within 30 days from the date of purchase. They have to provide a reason and return the said products. In case the customer returns the product, it is the distributor's obligation to satisfy the customer’s need for money refund or replacements of products.

The Distributor can then return these products, with original Invoice to the Company. The Company will replace these products after deduct 20% of cost or if the distributor does not want the same products, the Company will give a cash voucher of the 80% amount, which can be used by the Distributor for purchasing products of their choice.

Product Return Form
Reason for return
Copy of Invoice
Products to be returned

Buy Back Policy

The Company provides a Buy Back Policy to the distributor who wishes to resign from his/her distributorship and return any Alex products that are in good condition, useable, resaleable, restock-able, unopened, unaltered and must have a shelf life of at least four months.

If the Distributor resigns within 30 days from the purchase of the products, Alex shall provide a full refund for the products to the Distributor.

If the Distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from Alex, the amount refunded will be equal to distributor cost of the products being returned, less total bonus paid out by the Company on the original purchase, less 20% service charge.

The Buy Back policy is designed to impose upon the sponsor and the Company the obligation to ensure that the distributor is buying products wisely.


For Cancellation of confirmed/placed order please Contact Us or write to us at info@alexsocial.org
Please Note: Product Return Policy is NOT valid on Electric items if opened.

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